![]() ![]() By default, Intel SSU will take you to the "Summary View". Click on the menu where it says "Summary" to change to "Detailed View".Ĭlick on "Next", save the report and attach it to your response. Open the application and select "Everything" click on "Scan" to see the system and device information. Graphics report, open the Intel® Graphics Command Center (IGCC), in order to get please open IGCC, go to the support tab, select system diagnostic, click "generate report", save the file and attach it to your response.Īlso, please download and install the Intel System Support Utility (Intel SSU):.In order to have a better understanding of the issue, please share with us the following information: ![]() Thank you for posting on the Intel communities. If you have any ideas, it would be much appreciated! ![]() I do not keep the laptop screen on when I am using these two monitors. One last note: I have a second monitor hooked up, 1080p + high refresh which has been rock solid all along. It seems the problem has gotten worse with Windows 11. It's also worth noting that Windows 10 did exhibit some of this behavior but if I recall correctly only when using a browser so disabling hardware acceleration in the browser was the solution in that instance. However, since I bought a high refresh rate monitor, I'd like to run it at 4k120 to reduce eyestrain, etc. The only thing which has worked is turning down the refresh rate to 60hz, which solves the problem. The black screen happened on both Chrome and Firefox and once I tested it a bit more thoroughly, I realized it happens when I'm using other apps as well. Turned off graphics acceleration in my browser. Here are a few things I've tried without any success.ģ. I get random black screens, where my monitor will blink to black for a second or two then come back as if nothing happened. I am having an issue when I attempt to run my high refresh rate 4K monitor at 120hz. I have a 17" LG Gram with an i7-1165G7 and Iris Xe graphics which I bought pre-loaded with Windows 10 and upgraded to Windows 11. Edit your Windows, Unix or Mac files in ANSI, Unicode or. Indention, Bookmarks, Print with Syntax Highlighting. Top Freeware Keywords Show more Show less ![]()
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